Uplifting Service: Adopting a Collaborative Approach to Uplift Service at Every Level

Brendon Cooper

Brendon Cooper is the world’s leading educator and motivator for uplifting customer service and building service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions. He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.
Great to Legendary - How to keep relevant in the rapidly evolving retail industry

Robert Allen
Chief Executive Officer

Robert Allen is the Chief Executive of Majid Al-Futtaim Ventures, a subsidiary of Majid Al-Futtaim Holding. Majid Al-Futtaim Ventures employees over 4,000 people across 8 countries in MENA and is the parent company for 7 operating companies in financial services, fashion retail, cinemas, leisure & entertainment, healthcare and facilities management. He is currently the Chairman of the Board of Directors for MAF Dalkia, Majid Al Futtaim Finance and Majid Al Futtaim Cinemas and manages the company’s strategic relationships with the Presidents and CEOs of various international partners.
Empowering Woman Leaders in the Retail Sector

Josie Medina

Josie Medina is the President of Virgin Megastore for the Middle East. Virgin Megastore Middle East is a leading entertainment brand and retailer in the region, synonymous with youth, trend, entertainment and culture. Josie has been instrumental in building the Virgin brand across the region by incorporating local and international consumption trends into one shopping experience.

Prior to joining Virgin Megastore, she held positions at Sony Music, Bertelsmann AG and Hearst Entertainment. Josie has extensive experience within the music, publishing, licensing, digital and retail sectors.

Global Retail Outlook

Alejandra Ferguson
Chief Executive Officer

Alejandra Ferguson is a true personification of the modern progressive thinking yet traditionally deep-rooted Emarati women that are leading the prosperity march in the UAE. A pioneer in her own right, Ms. Suhail is leading the development of two of the most important sectors in Dubai; Festivals and Retail, which has a direct impact on the Tourism façade of the young emirate of Dubai. With her visionary strategies and relentless ambition, Ms. Suhail is not one who is known for taking the easy way out, as she creates her own paths driven by the passion for success and achievements, whilst capitalizing on the support of Dubai’s leadership for women who want to make a difference.
Regional Economic Focus

Quinton Conner

As CEO, Quinton Conner is responsible for leading the development and growth of the first public joint stock company listed on the Dubai Financial Market focused on the UAE’s rapidly growing retail sector. Drawing on a wealth of experience gained from senior management positions in major corporations and world-renowned brands, Nick provides strategic direction for Marka by identifying key opportunities to expand its position in the marketplace. Under his expert guidance, Marka is strengthening its influence across the region as a premier retail operator targeting the mid-to-high-range segments in sports retail, fashion and hospitality. His overarching role sees him pursuing a growth strategy for Marka based on acquisitions, franchise agreements and unique retail concepts that includes partnering with leading global brands in the leisure and hospitality sectors.